Excuse me for saying so, as I am in the UK and not the USA (so I may be "poking my nose in where it is not wanted"), but, surely, if the person being called specialises in a different department, and you are asking a "specialised question", then the person being asked the question should say that they do not know the answer, but will ask someone who does, and get back to you? Surely, if the question is important, the answer should be accurate and the person answering the question should not just "wing it"?
Just sayin!