To meet Joint Commision requirements we have a competency documentation form that is used in each department. It includes direct observations, supervisory reviews of the tech's work ,Direct observation of PM, proficiency testing, and written test. Each year the techs get a written test that covers the Quality plan, computer operation, specimen /component handling, maintenance, patient testing and anything else I may have noticed. I am already working on 2013. When I notice a weakness, major change in protocol or we have an unusual situation, it is incorporated in the next year's competency. Of course, there may be specific competencies during the year. :sneeze: (the pollen is killing me!)