I agree with John, generalists are a challenge. But I am really proud of the generalists we have. I really try to keep on top of problems every day. And tell people what they did 'wrong' every time, don't let it go. If you let it go, they get the impression it is ok. For minor, annoying things, reminders. After 2, then I get more serious with notes into their performance evaluation file, then comes counselings. This gets there attention, if nothing else does. If it is serious, then counseling right away. Annoyances: Forgot to add the stir balls to the indicator cells on the Echo analyzer. More annoying: Can't figure out my panel because I pulled the wrong antigram! (Echo panel) Linda