During off times nights and weekends, I am the go to person, and normally I do not come in but are able to resolve problems over the phone. If it is a computer issue, I have remote access and can dial in from home and fix any computer problems that might arise. In the very, very, very few instances when I may be on vacation or unavailable I do have 2 techs with which I have full confidence that the problem can be fixed. I have had techs call be while I have been in Branson, MO on vacation before, and normally I can help them out, even so far as computer problems since I do have the aforementioned remote access. As I have told the techs before, I would rather get a call before I have to solve a bigger problem, or walk into a problem with no heads-up.