Turnaround times for crossmatches...routine, ASAP and STAT.
Turnaround times for emergency release/mass transfusion protocols.
Patient blood management - track patient Hgbs vs transfusion rates, do peer comparisions (look at a specific group of physicians to see if they transfuse at higher Hgbs, look to see if there is an individual whose transfusion rate is higher than his/her peers, etc.)
Specimen labeling - how many rejected, how many missing initials/collection times, how many WBIT (this delays patient care)
Track transfusion rates for specific groups of patients - we monitor OB patients for transfusion if Hgb <8.0
Track ordering problems - duplicate orders, give order for nurses but no prepare order for Blood Bank - education needed for staff/physicians placing orders results in delay of care
Transfusion documentation - check patient flowsheets for missing information (like no 15 min vitals, missing donor #, no signed consent, etc.)
You could spend your whole life on stuff like that, so be selective. Don't just go through the motions with multiple graphs. Choose 1 or 2 things where you can have a positive impact on patient safety or quality of care. Once things are going smoothly with a project, continue monitoring as long as needed and add a new project. Hospital quality will love you for that because its something they can show inspectors from JC, the state, etc. (It can get the lab noticed in a good way!) One of our recent projects came about after receiving complaints about how long it took for us to send blood to the ED for traumas. We started out with what seemed to be a lab problem, but it quickly became obvious that it was much larger. We've now spent almost 3 years working on emergency release processes from order to transfusion, not just working on blood release times by Blood Bank.
Using a multi-disciplinary approach with nursing, we developed job aides, educated, and documented to drop our TATs dramatically and improve the entire process. Nursing staff now has a better grasp of what is expected of them in those kinds of situations and they know what we are going to be doing about providing blood products. Physicians are aware that there is an actual protocol. It makes for pretty graphs for Quality, but most importantly, it greatly benefits patients. As an added bonus, you can develop strong team relationships with staff from other areas. This has the potential to make tackling future problems much easier.
We are not a large facility. It sometimes stretches me pretty thin working on stuff like this, but its worth it over the long haul.