Hi, I would suggest you start by reviewing procedure manuals and while reviewing make sure that you match them up with AABB and CAP checklists to make sure you are meeting all requirements. You can write on each checklist item where it is documented . This will help immensely when it comes time for inspection. You don't want to have to review everything at once so set up some kind of schedulte (monthly/ quarterly/whatever) for doing these reviews. As long as you have copies of any variances/occurences along with any associated FDA reports the FDA son't be too bad. I'm assuming you don't have a donor center. Check with your HR and education departments to see if any classes are offered for manager development/training. This is important because most people in healthcare are poromoted because of technical or clinical expertise, not because they know how to manage people. People are the tough part. its way more then just writing a work schedule. Definitely use this forum. its great. In my area our local blood supplier sponsors a quarterly luncheon meeting (coincides with AABB audio conference) where we get to know each other, discuss local issues and bounce ideas of each other. We are all very comfortable with e-mailing or calling each other with questions ranging from history on hospital-hopping patients to new equipment, reagents, procedures, etc. Good luck in your new position and let us know how you are doing.