Working in blood bank is like walking on a tight rope, a little imbalance and off you go taking everything with a toss. Getting motivated techs to work with is like a myth. With generalists -small & silly annoyances have to be put up with daily and rectified. That said, it is still the only place I love working in. Great suggestions from everyone and thanks Kathy for summing them up nicely. As an aside -- going through all these posts I was reminded of a story about Anybody, Nobody, Somebody, and Everybody You’ve heard that story ? "An important job had to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody’s job. Everybody thought that Anybody could do it, but Nobody realized that Everybody wouldn’t do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done."