I agree with what you say actually bmsjbatt. The vast majority of what I was saying in my posts was just joshing with Rashmi! I do agree wholeheartedly that the introduction of a formal Quality System into Blood Transfusion has improved things beyond the imagination of many of us who have worked in the field for (too?) many years, and those that have made this possible should be loudly applauded. I do, however, still have some reservations, such as when someone who knows precisely nothing about blood group serology, for example, comes into the Laboratory and states, with the power so to do, that we must change this or change that, without bothering to find out why the process is performed in the way it is done, and why it would be difficult/impossible to change without causing harm to the very patient we are trying to help. My other grouch is that some of the paperwork, particularly for Change Control, can be unnecessarily complicated. On the whole though, I do agree with what you have said. I do not think all quality people deranged (far from it); Rashmi, on the other hand.............................. :D:D:D:D