Congrats on your go live! We had a bumpy start and a possessed analyzer, but it's much better now. I really like the analyzer and I really like our TAS and FSE. They do feel like an immature company in that they are newer in the US and seemed to struggle with supporting their staff as they've grown, BUT they seem to hear us and resolve our issues. We've been working with them a long time and I've seen dramatic improvements and growth, I don't think other hospitals or systems would experience the same rockiness.
We had a few learning curves too. I'm happy to share, if it helps anyone else avoid some of our self-induced problems.
1. People kept throwing away the service racks when emptied-not understanding they were service racks. The Erytra would dump the cards ok in the service rack space, but when it went to get one, it couldn't find them.
2. If it freezes on you, DON'T hard reboot by pushing the start button. Use a mouse to right click, click global settings-not to use the global settings but to access the windows start menu and shut it down that way.
3. You'll save yourself a lot of headaches if you turn it off every night instead of letting it go to sleep for 20 minutes for your daily maintenance.
4. GENTLY shut the doors. We had to slam our Provue shut-so gentle touches have been difficult. Not being gentle can cause reagent splashing and possibly even splashing in gel cards too.
5. Don't let the Wash bottles get too low. We'll easily go through a full wash A container/day. Staff would get busy and not realize it would get super low or empty and start to cause issues. I ordered back up bottles and always have one ready to go on so they swap them when needed and clean and refill the container at their leisure.
6. Make sure your staff knows if there is a red triangle that they need to investigate and resolve the issue, not modify or accept. We allow some hemolysis as long as the gel card isn't more hemolyzed than the original sample. ANY other red triangle means there an issue and the test MUST be repeated.
I'm sure there lots more that I'm not thinking of at the moment. If you have any questions, I'm happy to answer and share our experiences.