I looked at both these systems when Hemocare was sunsetted. HCLL was brand new at the time, and I didn't want to go with something without a track record. Also Mediware had become a very difficult company to work with. I favoured Soft at the time, but my Quality Officer really liked SafeTrace, so we went with that. The Blood Bank manager used HCLL at another hospital. He said the company was no longer contentious and that they've gotten the bugs fixed for the most part.