[quote=Malcolm Needs;22078 That having been said, the onus is still on the trainee to make the effort to read and understand the document, and if no such effort is made, we have the option of disciplinary action. It is one thing to make the effort, and yet still not understand it, or not be confident to perform the task; it is quite another not to make the effort in the first place. :([/quote When I discuss this with folk (qualified staff) at work the answer is usually they are not given dedicated time to read the documents. Does anyone give protected time on a regular basis to staff for this task, or do you expect them to manage within normal working hours?