JClausen Posted May 16, 2007 Share Posted May 16, 2007 I have been asked to come up with an indicator for the next year that would relate to "service" for the transfusion lab staff. The outcome is part of their annual performance appraisals. Other than customer surveys and turn-around-times, does anyone have an indicator they have used?Does anyone have a transfusion customer survey they would share? Link to comment Share on other sites More sharing options...
rcurrie Posted May 17, 2007 Share Posted May 17, 2007 "They" are never satisfied, are they? You would think that getting the ABO/Rh right 100% of the time would be good service. In fact, you could give that one a try. No screw-ups on blood typing attributed to tech error.BC Link to comment Share on other sites More sharing options...
John C. Staley Posted May 17, 2007 Share Posted May 17, 2007 I'm curious, who asked for this indicator? I'm with Bob. My staff is under enough pressure to just do their job error free 100% of the time. What more do they want!!! Link to comment Share on other sites More sharing options...
JClausen Posted May 21, 2007 Author Share Posted May 21, 2007 Our healthcare system (multiple facilities) has adopted the Studer plan for excellence which includes the "pillars" of Quality, People, Service, Growth, & Cost...all major departments (for instance the entire Laboratory) are responsible for an indicator for each pillar. Each department within the lab has been asked to concentrate on the pillars for service and quality with a specific indicator that will tie in to employee performance appraisals. The reference is Quint Studer's book "Hardwiring Excellence" which is worth the "read". Quality was easy as we have indicators in place for Blood Bank.... Link to comment Share on other sites More sharing options...
FRahman Posted April 5, 2009 Share Posted April 5, 2009 Hello all. I am looking for the quality indicators to be measured in my lab beside turn around time and % of correct ABO/Rh. Can any body suggest more indicators which are best? Thanks:rolleyes: Link to comment Share on other sites More sharing options...
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