I work in a small-to-medium sized hospital with a Blood Bank supervisor that has only worked in the same hospital her entire career. Nearly everyone else agrees that she gets worked up about many things that other experienced techs would not think twice about. For instance, she claims that about 25% of our patient population has "cold autoantibodies" which require extra time to work up and patients ultimately "require" blood warmers because of this. We use the gel system as a primary method of performing antibody screen and crossmatch (yes, gel crossmatch even in patients without antibodies). With the smallest speck of an rbc not completely forming a button, she wants a DAT, antibody panel, and "mini-cold panel" performed. She claims that all of these are cold-autos after nothing else proves significant. Then you are forced to do a strict pre-warm tube every single time due to a "history of cold auto." Many times it is rouleaux showing up in the gel... and it WILL go away with strict pre-warm tube testing, have a negative panel, negative DAT....but this is not the solution to the problem. A simle tube test, without the extras, would demonstrate compatability/negativity. The funny thing is this: I had a nurse manager call from another hospital because they were trying to transfuse one of our regular patients. The patient refused to receive blood without a blood warmer. The patient told them that she required a blood warmer at our hospital, and was of course scared what would happen if she didn't use one there. They had no issues with her screen/xm. They did not have a blood warmer on site to use, therefore they called me to ask about her history and reason for blood warmer. This caused all sorts of confusion. The patient has no significant auto and did not need a warmer. It was somewhat difficult to explain to that hospital why we say that she must have a blood warmer, but indeed she does not. This is only the beginning..... But it all seems like a waste of money, tech time, and leads to patient confusion. Any ideas on how to solve this problem? i.e., how to approach the issue?