Jane

I used Sunquest (a few years ago) and I thought for all discrepancies you could set what level of user could override it or maybe if it can be overridden. This may require a maintenance change that you or someone at your facility should be able to make.

Sounds like you have some co-workers who are having trouble thinking outside of the box. It's hard to change if you can't see beyond what you've always done. One of our retired employees was fond of saying....."So, what are you going to tell the lawyer when you are in court?" every time a patient safety issue came up. In this case, a patient dies or suffers a severe transfusion reaction and the reply would be..."We've sorry a bad thing happened to your loved one but we've never misidentified a patient before." Stick to your guns. It may take awhile but persist.

You know how it is John, you mention the word blood transfusion and it automatically becomes our responsibility.  

I joke that I do this correlation to prove that the methods don't always correlate.
I don't hand pick strong ones, I just randomly pick some positives and run them on Tango (solid phase), gel, PEG, and LISS. If they don't all agree, I explain why...the apples and oranges thing. In BB, if there was a perfect method that detects everything, we would all be using it, wouldn't we?