Hi, I have worked in 2 hospitals which experienced computer failures lasting 15 days. It was such a mess, because unfortunately not all systems or processes had a paper equivalent. Vendors promised there systems "never" go down for extended periods. I know this seems like such a simple concept but when it is overlooked it becomes a major mess. The blood banks themselves lost large sums of money and paid out dearly in overtime and then trying to build a better system. Also, in our recent inspection cycle, the inspectors never asked about downtime or extended downtime procedures. I was shocked. I am of the opinion that when inspectors don't look at certain processes that it gives the staff a false sense of security. Has anyone else experiences extended downtime with respect to computer systems? I am anxious to hear responses. Thanks, Kimba