We loved our Gel & had 3 Provues at our 7 hospital system. But, we converted to Echos (7) and Galileo (1) because of: 1) We could place automation at all of our 7 hospitals with a reagent rental deal 2) We could guarantee cost stabilization for 5 years (which Ortho would not do) 3) We could finally automate antibody panels, which has saved a ton of tech time. 4) Immucor is actually listening to the customer and is making improvements on the next versions of the instruments based on what we, the customer, has to say. Ortho hasn't responded with any hardware or software updates in quite some time.