swede Posted April 19, 2010 Share Posted April 19, 2010 Has anyone with a ProVue been told that the bottles for the rinse solutions A and B are consumables? Ours broke the other day (at the coupling) and we had to order one at a riduculous price because it is now considered a "consumable". Interesting....... what are your thoughts? I figure if I am told to just rinse it weekly and bleach it monthly, it is reusable and replaceable, not consumable! Link to comment Share on other sites More sharing options...
DAWNA1983 Posted April 21, 2010 Share Posted April 21, 2010 This same situation happening to me about 3 weeks ago. I called my service person who lives close by. He said he carried the part to put on the bottle. He requested I call service and he would put the plastic part on. When I called to request a service call they informed me I had to order the whole rinse bottle at a very high cost. Needless to say, I called my service person back and then talked to the call center again nd they said that "they weren't really supposed to tell customers that a part was available for the bottle." Making a long story short, the part was replaced that same day.Dawn Arnett, MT Link to comment Share on other sites More sharing options...
swede Posted April 21, 2010 Author Share Posted April 21, 2010 That is very interesting. Our service person said he used to fix them, but he has now been told that he has to tell us to order the bottle for $580.00! Link to comment Share on other sites More sharing options...
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