Unfortunately, if you do not perform a due diligence and research of the company that your are considering in purchasing equipment and software you will end up with false expectations. Companies will sell their equipment and not totally provide fair balance and information regarding interfaces, upgrades, scalability, and where you as a customer will be in 6-8 years. This is the reason that purchasing a computer and software must be a calculating, researched project encompassing a variety of different factors. In the case of most customers with purchased equipment the decision was made by executive level management without regard for the necessary factors of user interfaces, future enhancements, and efficient customer service. However you the user will be the one to live with the decision. The solution is to have a generic non biased guide to purchasing equipment and software. I can provide that guide if you wish - just let me know. By the way I do represent a manufacturer of blood bank/software equipment but what I will provide will not have any company name or product - this Buyers Guide is a help and service. If you like what you see please recommend me to your colleagues. Carlos