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Any SoftBank users?

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Does anyone here use the SoftBank program? We are having a lot of problems with a lot of the nurses not wanting to pickup the blood utilizing SoftID.TX. They say it is too complicated. I think they just need more education on it since they get very little. They go out of their way to attempt to get us to issue it to them using the old paper method. If anyone deals with education, do you have a format or any suggestions on presentation to make it simpler? 

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