Jump to content
fgrano

Service for Immucor ECHO

Recommended Posts

Don’t expect much. I supervise a transfusion service in western New York. While in effort to complete monthly maintenance / decontamination I simply removed the cover of the machine to clean / check. All seemed well, but got a Board 3 error upon attempting to initiate. In short, no manner of probe manipulation / replacement or reboot could get past the error. I contacted service who could not amend, and was told someone would call shortly. An hour and a half later someone did who could not amend and promised a service tech would be in contact shortly. This was 11am in the morning. No call was received by time I left Friday, and the machine remains down most likely for me to initiate action on Monday. The company would seem to need to be more sensitive to the fact they market an instrument which involves patient care…I’m not asking them to repair my DVR.

Share this post


Link to post
Share on other sites


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Advertisement

  • Site Suggestions

    Site Feedback & Suggestions

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.