Productivity Benchmarking Data Needed

[ncehall]

We are a hospital based Donor center that collects allogeneic whole blood and apheresis, autologous whole blood, therapeutic phlebotomy and therapeutic apheresis including large volume stem cell collections. We also make components in our center. We have RNs and technicians and I am looking for any benchmarking data that is being used- most of the donor benchmarking data seems to be related to blood drives only (strictly allogeneic-donors per tech, etc.). Thanks!

[mtysarczyk]

The metric we use to measure staff efficiency is units/staff/hour. We define staff as collection staff, and apply a percentage of the on site managers time toward collections. For collection measurements we use units collected to planned daily goal for the donor centers and units collected to units projected for the mobile. In addition for the mobiles we look at projection accuracy, for donor centers it is show rate.