jssa1891 Posted December 23, 2005 Share Posted December 23, 2005 Does anyone keep a log of problems encountered with their bloodbank software? For example, the log could consist of a description of the problem, corrective action, resolution and supervisory review. If not a log, how do you track computer problems? Or do you try to track them at all? Link to comment Share on other sites More sharing options...
bevydawn Posted December 26, 2005 Share Posted December 26, 2005 We don't keep a computer problem log; if we have problems with our computer system, we just refer it to our LIS people who either resolve the issue, educate us on our mistakes, or contact Cerner to get the problem resolved. Link to comment Share on other sites More sharing options...
adiescast Posted December 26, 2005 Share Posted December 26, 2005 We do not specifically keep a computer problem log in blood bank. The IS people keep a log of problems and resolutions. I do have computer problems that show up in my event reporting system if they cause a complaint from a customer or a problem that could endanger a patient. Link to comment Share on other sites More sharing options...
CLIMBER514 Posted December 30, 2005 Share Posted December 30, 2005 Our Hemocare system maintains a list of triggered errors which can be exported... (lists user, error type, time...)Additionally - Mediware maintains a database of all problems... in the past they have been nice and mailed a list of our call log, problems and solution... when we asked for it. Link to comment Share on other sites More sharing options...
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