This is an internal benchmark used in our transfusion service business line with full knowledge of the staff's level of experience, motivation, and capabilities; the amount of labour-saving automation employed and the amount of complicated labour-intensive investigative testing performed. In our laboratories, a routine antibody screen includes an ABO/Rh type. If the patient has no historical blood group on file, we perform a second ABO/Rh test on the current sample submitted. We also realize that approximately 5% of the total samples we test require more extensive processing than an antibody screen and/or blood component issued. The count of antibody screens plus blood components issued was simply chosen for ease of counting and calculating the data. The weakness in using this calculation is that the bench mark will not detect a shift in any of the variables mentioned in the first sentence. It is impossible to precisely take into consideration all of these factors and arrive at a “scientifically determined” productivity or staffing target for a transfusion service. I use this bench mark data, along with error rate data and turnaround time data as a reference for making staffing decisions. In spite of these limitations, I believe the data is a useful reference point.