Forgive me if this has been covered already. I tried looking and did not see it anywhere. I work in the biomed dept and got a work order for the cell washer washing away all the cells. We have a Helmer UltraCW. I have spoke with tech support and we have gone over all the settings and they are correct. But it still washes away the cells, they even sent me a loaner machine and with same settings i get the same results. We are using Panocell 2-4% Reagent Red Blood Cells for testing. The way lab showed me to test is to put a drop in each of the 6 tubes, run the cycle and see if there is a cell button formed at the bottom. Everytime I do this I end up with nothing. But I have noticed if I press the check button after each step and look there is a button cell at the end of the 4cycles. I am looking for how other labs use this device for testing. Maybe our method is wrong. The operator manual isnt much help except for setting the machine up.