Hello, I’m Wes Peik, Helmer Customer and Technical Service Manager. With all products, random issues sometimes occur. We make every effort to correct any issues that we are aware of to the satisfaction of our customers. If you have an open issue, I encourage you to call or email me. I look forward to taking care of you. Wes Peik Helmer Customer and Technical Service Manager 317-219-3927 wpeik@helmerinc.com