labgear

I can only say that I did represent them briefly - very briefly - some years back. From that experience, I would say 'stay clear'.

Well, as a rep, I certainly could not have asked for more than you provided for an opportunity and, since I do seel refrigeration as one of my product lines, your information is all I would've needed to get you a quote. I agree with your conclusion that the rep dropped the ball - his loss. I wish all my customers were as organized as you.

Hello, I am a lab equipment rep, though not for Norlake, and I'm not necessarily defending the rep's handling of your inquiry. But, working with a manufacturer's rep or distributor is a two way street. My goal is to determine whether I have a match for the customer's needs as quickly as possible, then provide the tech specs and pricing necessary to move the discussion forward. Were your interactions with the company heading toward a quotation? Were you trying to match preferred specs from another vendor? It could be that the specs you were trying to achieve could not be met by a Norlake product. In that case, the rep should have responsibly bowed out of the discussion, not disappeared. It is also possible that the lead information was fumbled. I don't know how far you went in attempting to contact the rep - I know the rep should want to make a sale (and we do), but the customer also wants choices, where possible - that two way street again. Bottom line - customers shouldn't be left hanging, in any scenario.