This job is slowly driving me bonkers. Every day I find things that the techs have missed such as forgetting to return units in the computer, not logging them into the computer, not changing the current lot number of reagents in the computer, putting the units on the wrong shelf, not cleaning up, leaving paperwork out....I could go on and on. I am getting frustrated and am beginning to think that maybe this isn't the best position for me to be in. I'm not sure if I am an ineffective leader or if I am just dealing with a normal problem that is part of this job. I do talk to the techs, and it doesn't look like it is the same tech making the same mistake all of the time. My techs are mostly generalists. I know that the blood bank is a very complicated department and if you don't work there all of the time, it is easy to forget the details.
The problem I struggle with is the fact that we have rules that must be followed. There are A LOT of rules. Is it reasonable to expect a generalist to remember all of those rules? Is there a way to simplify things for them (checklist, charts, etc?).
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