More times that we care for the Ortho Provue generates error codes. These error codes cause us to shut the instrument down and reboot it. This causes a delay in patient testing. On error "unexpected occurance has occured", another error code "another user is operating QC" there are no other users. Do anyone else experience this problem, if so what was the fix. 
 

Hi @CYGI, this is an older post - were you able to find a fix for the issue, and if so, would you mind giving an update on what the problem turned out to be and what the fix was? Thanks!