Hospitals are playing catch-up in the Quality field, spurred on only by the 2001 IOM report, Leapfrog, and various raised eyebrows in regulatory, accrediting and political bodies. Unfortunately, the new hospital positions seem to be filled with RNs that took a quality techniques class and are now the "experts." Their initiatives resemble non-statistical psuedoscience -- as I call it -- and input by MTs, who have been "doing" quality for 30 years, is usually ignored as irrelavent. Quality plans in Blood Banking are almost 15 years old now. Think how long it took us to catch on, and how much progress we've made !! But the rest of the quality field, esp in manufacturing and high-risk fields (ie, nuclear, aerospace), has progressed to where quality has been pushed down to the worker -- exactly where Deming said it should be !! And quality departments are declining ... Larry Smrz, MBA, MT(ASCP)SBB, CQA (ASQ) Indianapolis, IN