Regulations should be the same. I'd start with a 2 fold approach. Make sure manuals are correct and techs are actually following procedures as written. Read the HR manual and always use the HR people when doing any disciplinary action. Most new supervisors were promoted for their technical skills, so you have a lot of people to draw from. I live by the management theory that what is rewarded is repeated. It really helps to hear you are doing a good job and we too often let the 10% of problem childred distract us from the fact that 90% of our employees really care about their patients, jobs, and peers. Plus, it helps to keep a big bag of chocolate in your office.