sunny54

Having managed many different teams and mentored new leaders for years, I suspect from the posts that your team does not feel that you respect them or their experience.  Despite their behavior (and I agree with David about accountability and documenting unacceptable behavior or practices) you need to make them feel heard and valued.  Try and include them by discussing the need for change and soliciting their opinions. When they are involved they then have ownership.   Then perhaps (no guarantees) the behavior will start to change.  Being "the boss" is not for wimps! 

The patient's at our small community hospital also occasionally balk at having to wear a blood bank armband. We do allow them the option of placing it on their ankle with the advisement that they must let the pre-op nurse know where it's located when they arrive on the day of surgery. This has worked well to prevent some formerly contentious discussions with the pre-op nursing team and the lab phlebotomist as to why the patient had to leave the blood bank bracelet on at all, (discussions that unfortunately took place in front of the patient-arrgghh.)