I have been working on Softbank for about 6 months, we have not gone live yet. There are many ways of doing the same thing and like any computer system you have to find what works best for you. There are many question screens which are a bit awkward for documentation. There is not a whole lot of information for validation, but I have already validated one system so I can get it done. My support person is very helpful, initial training could be better. My initial class was crowded and not much personal attention. The real test will be after the GO Live!. Good Luck!