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COM.10300 Knowledge of Policies and Procedures Phase II The laboratory has a defined process and records indicating that all personnel are knowledgeable about the contents of the policies and procedures (including changes) relevant to the scope of their testing activities. NOTE: The form of this system is at the discretion of the laboratory director. Annual procedure sign-off by testing personnel is not specifically required. Evidence of Compliance: ✓ Records indicating that the testing personnel have read the policies and procedures, new and revised, OR records of another written method approved by the laboratory director

We had issues with our Visions not reading barcodes also. We did learn that the Vision needs approximately 4 mm of a white margin on either side of the barcode to read. We adjusted our barcode printer and that enabled the Visions to read the label. Not sure if anyone at Ortho told you that. I think it was our service rep that let us know that hint! Good luck!

It's been a few years, but the 800+ bed hospital I was at had two IH1000. I'm not saying they were perfect, but they were workhorses, and I don't remember them not reading or misreading the barcodes.

If I were you I would cut my loses and go with a different company for my next analyzer. I never did like anything about Ortho and avoided dealing with them any time I had the chance. Just my opinion for what ever it's worth.

I have the official conversion guide from Ortho and it doesn't recommend any specific QC apart from the general QC of the method it alludes to (the general MTS procedure manual). I mention visual inspection of cell button size in my SOP. Has always covered it in the past, but you know how it goes... Quick Reference Quide - Conversion.pdf

@BldBnker Yes, Ortho did tell us that and we have more than 4mm on each side, closer to 8-10mm. Even some barcodes that don't have the white space, say because of date/initials in the way or blood smear, will often read when the perfectly printed and clean labels will not. It's making me crazy.