We have a problem with a Helmer Ultra CW centrifuge that we discovered yesterday. When doing a quarterly check, we noted that when doing a "check" after a wash/decant/agitate/fill cycle, the cell button often does not always completely re-suspend. Anyone know what might be the problem?
Helmer has had us check the settings and all seem as it should be. This seems to be a random issue as sometimes it works for individual positions and sometimes it doesn't. At this point, Helmer has not called back with anymore ideas.