Mediware: units stuck in shipped out status

[SMILLER]

We've had this problem for some time--and have put in a ticket -- but so far no resolution. We have no idea what is going on.

When we ship out (goes to SO status) a product from our hospital to one of our off-sites for transfusion there, often the people at the other end find that the unit is "locked in shipment" -- they cannot remove it from the SO status. The workaround we have been using for years is to remove it from a terminal at the shipping site (the hospital).

Usually this involves having to use the same terminal that it was shipped from -- often the same user has to be logged on, othereise we cannot remove it from SO either.

Anyone else have this problem and have come across a better way to resolve it?

Thanks, Scott

[Julie Shannon]

We ship to our other database and they receive it from shipment. The unit is in SI status until they do the receive. Most likely this doesn't work with your configuration or Mediware would have suggested it. We are a combined multi-site/multi-facility setup.