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Problem printing HCLL ISBT labels after products are modified in batch


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We are running HCLL 3.0.1 which prints through a Hematrax server to a Zebra Z4M Plus 300 dpi printer with a 4x4 label.

Whenever a batch of products are modified in product modification screen, only a few labels are printed. For example, if 10 products are modified in a batch, only 4 or 5 labels are printed instead of all 10. In addition, the printer resturss RST packets during a batch print when we do a network trace.

Has anyone seen this or another similar problem? Thanks,

Angel Gonzalez

New York Blood Center

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We have this problem with HCLL 2.9.3. We can only thaw FFP in batches of 2. If we do more we don't get the 3rd, 4th, etc label.

I thought this was going to be fixed in our next upgrade, we are on deck to do 3.0.0 after the first of the year.

:(

Thanks for the response. I can tell you that the batch printing does work if we use a Zebra ZM400 printer which is the newer Zebra printer. The Z4M Plus were discontinued by Zebra but they were bought a year ago for this project.

Currently, the Digi-trax (Zebra reseller, Hematrax vendor) has suggestd that we try swapping the network card on the Z4M Plus. Hopefully he will send us the card in a few days.

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Thanks for the response. I can tell you that the batch printing does work if we use a Zebra ZM400 printer which is the newer Zebra printer. The Z4M Plus were discontinued by Zebra but they were bought a year ago for this project.

Currently, the Digi-trax (Zebra reseller, Hematrax vendor) has suggestd that we try swapping the network card on the Z4M Plus. Hopefully he will send us the card in a few days.

Update: We got a new 10/100 network card from the Zebra printer vendor for the Z4M Plus but this did not fix the problem.

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  • 2 weeks later...

The problem is fixed. After 2 1/2 weeks of going back and forth with Mediware and Digi-trax, we finally got to a tech at Zebra named Dan. He suggested:

"The last thing we need to try and it does not look like any one tried this. If it’s a 10 base T Print server disable bidirectional …if it’s a 10/100 change parallel port mode from nibble to compatibility and the Zebra link mode to disable. Attached are screen shoots of where to do it."

Since our printers were 10base-T based Z4M Plus'es, we disabled bidirectional printer and that did the trick!

Thanks again Dan, wherever you are.

NYBC

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