Thanks for the encouragement. I think I need that right now! Maybe anyone just sharing you "baptism by fire" stories would be really helpful! The BB supervisor has told me that I can call her pretty much any time, so I know she's there. This was a fluke because she was on vacation when this happened. Our medical director is very knowledgeable and is willing to help, but she's not "warm and fuzzy" so it's hard to gauge her. I think a lot of the problem with this situation is that since the supervisor was out and the medical director is more hands off, there was no debriefing, no one to say "hey you did great with this, but next time try this" etc. . . So all I know is I did what I could to the best of my abilities and skill and fortunately, it all worked out.