This usually occurs when the lab technician brings reagents out of the refrigerator and either shakes or swirls red cell reagents to re-suspend them, and in the process, causes the antisera reagents to foam (high protein content permits foaming to last for a while). When the probe enters the foamy reagent, the level sense is fooled by the foaming and thinks reagent has been picked up. The proper technique is to bring reagents out of the refrigerator, make sure a stir ball is in all red cell reagents, and place on the instrument without mixing. The instrument mixes red cell reagents automatically if a stir ball is present. No foaming should occur.