I have 7 years experience with sunquest/ Misys and was easier then soft (I think). I least it is easier in a way when entering information in patient’s administration file. Here are my questions: v When a patient comes to the hospital for transfusion reason, for the first time we do retype. On the soft, it is setup to do both forward and reverse. Why do we need to do the reverse? This test serves to check if the first sample is indeed from the patient it says. So I don’t know the reasoning! It is time consuming and wasting reagents v In soft, I saw 7 different kind of DATs listed, DAT, DAT Gel Newborn, cord blood Gel, Cord blood evaluation, direct coombs, DIRECT COOMBS(cap letter), DATG. My question is what is all that. That is just confusing. Is this an IT/LIS/IS issue configuration of tests when installing the Softbank was not done properly? v How do you charge the patient when patient needs special units such as Hemoglobin S negative, CMV, antigen negative units? v Where do you check TAT of type and screen? (print) v Soft is not setup to stop exception report (flag) when resulting a baby reverse ABO/RH. This also sounds like an IT issue. Please let me know how to resolve those issues. Simret