We have had SCC Softbank as our Blood Bank system since 2008. Our lab was on Sunquest lab until March 2015 when our facility implemented Epic and the Lab went on Epic's Beaker. I was very heavily involved with the Epic/Beaker/Soft implementation. We brought up new inbound (ADT/Orders) and outbound (Results and Billing) interfaces. We were also one of the first sites to go live with Epic's BPAM (Blood Product Administration Module). Soft was able to send the required result components necessary for BPAM to work. The only thing missing is the product expiration, which has to be scanned at the time of transfusion.
We have always been very happy with Softbank and the features it offers. It is very user friendly. I have staff who have formerly worked with Sunquest, HCLL, and Meditech and they have all said that Softbank is by far the easiest to learn. Implementation support has been great. I found that Epic was not very flexible in their interfacing and expected Soft to make changes to accommodate Epic workflow. Soft always managed to come up with a solution that worked for us. Blood Bank tests are processed through Beaker. We were able to have the Beaker labels for Blood Bank specimens configured so that the specimen ID number can be used on our Blood Bank instruments. Soft files this number as an "Auxiliary Order Number" so there is no need for relabeling. The billing has been flawless from the start. We do have SoftLab which sort of runs in the background and there is setup that has to be done in SoftLab as well as SoftBank. Most of the reporting as well as billing are done by Softlab and it is Softlab that interfaces directly with Epic. We have found ongoing technical support to be very good.
In August 2015, we brought two affiliate hospitals (formerly Meditech sites) up on Epic/Beaker/Soft. Soft was very supportive in assisting us with the multisite build since this was our first experience with a multisite environment. The next hospital should be easier!
I would not hesitate to recommend Soft. No matter what Blood Bank system you select I strongly suggest you have a Blood Bank person involved in the Beaker build, or at least present during discussions. I did not have Beaker training but I have been told that during the training out at Epic there was little to no mention of Blood Bank. If you have non Blood Bankers building Beaker, they may make decisions that will cause you problems down the road...like being able to add lab tests on to a Blood Bank sample. Another suggestion is to be sure to be involved in the build decisions and test blood product orders with every Beaker module. My experience was each group tended to do their build in a vacuum, despite trying to get them to attend unified blood workgroup meetings.