I am really glad this post started. We have been working on this issue since we were inspected by CAP in July. I have an extensive new employee training system, an annual computer review called "HealthStream" that includes a blood bank module for lab and RNs, CAP and United Blood Services competencie articles on line, CAP proficiency samples used as competencies, and of course the usual review of all QC and work done on bench with cards and computer enteries but we need to add more direct observations I guess. As I understand it, as far as CMs is concerned, this 6 point review is for every "test" we do every year. (i.e. ABO/Rh, DAT, FHB, ABSC, XM, ABID, etcCOMPETENC-BB YEARLY ASSESSMENT.docx I have attached a template that was sent to us from our CAP inspectors. Any ideas would help.